The sharing feature with KnowledgeTree for Salesforce uses your default email client. You can change the default mail client your browser uses to your liking. Here we share how to set your default email client to Gmail.

Mozilla Firefox users, click here.

Internet Explorer users, click here.

Safari users will require an extension such as, Gmail This, or Gmail Notifier which can be found in the Safari Extensions Gallery.

Google Chrome users:

  • If you previously installed any Chrome extensions to have Gmail handle email links, delete them. To do this, go to the menu in Chrome, then choose Tools > Extensions. In your list of extensions, look for ones like “Send From Gmail” or “Send Using Gmail” and click the trashcan next to each of these to delete.
  • Using Chrome, log into your Google account and go to gmail.
  • Look for the Protocol Handler icon (double diamonds overlapping) all the way on the right side of the url address bar (see image below). Click it. 
  • When prompted, choose the option for your gmail account to set it to open email links, then click Done. 

** If you were unable to see the Protocol Handler icon , click the Chrome menu icon in the top right corner of your browser, and choose "Settings."

Click the "Show Advanced Settings" link at the bottom of the screen. Then click the "Content Settings" button under the "Privacy" header.

In the pop-up window, scroll down to the "Handlers" section and click the "Manage Handlers" button. Then select Gmail from the mailto dropdown, click "Done".

If the Gmail option is not under your Handlers, for Chrome users follow the instructions below:

  • Go to your gmail account
  • Copy and Paste the url below into your gmail url bar (note that when you paste the phrase javascript: will be gone. Please retype that in before pressing enter): javascript:navigator.registerProtocolHandler("mailto","","Gmail"

Once you do this, a window should appear to allow handlers; click save.

If none of the above work, clear your cache and try again.

What about your email signature? Manually Add Signatures for Gmail

Use Outlook? Set Outlook up as your default mail client.

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