There are some known limitations to KnowledgeTree for Salesforce and KnowledgeTree Manager. 

Supported Browsers

  • Firefox
  • Safari
  • Chrome
  • IE 10+

KnowledgeTree for Salesforce works with the following objects

  • Products
  • Opportunities
  • Accounts
  • Leads
  • Cases
  • Contacts
  • Custom Objects upon request

KnowledgeTree for Salesforce can support and preview the following file types

  • Word (.doc, .docx)
  • PowerPoint (.ppt, .pptx)
  • Excel (.xls, .xlsx)
  • .pdf
  • .gif
  • .jpg
  • .bmp
  • .png
  • Youtube
  • Vimeo
  • .mp4

WebDAV and FTP limitations

  • Adding assets via WebDAV or FTP will work when connecting to some clients and not others. ¬†Please let us know if you experience a problem adding assets to your KnowledgeTree Manager account via WebDAV or FTP.

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