Known Limitations

There are some known limitations to KnowledgeTree for Salesforce and KnowledgeTree Manager. 

Supported Browsers

• Firefox
• Safari
• Chrome
• IE 10+

KnowledgeTree for Salesforce works with the following objects

• Products
• Opportunities
• Accounts
• Leads
• Cases
• Contacts
• Custom Objects upon request

KnowledgeTree for Salesforce can support and preview the following file types

• Word (.doc, .docx)
• PowerPoint (.ppt, .pptx)
• Excel (.xls, .xlsx)
• .pdf
• .gif
• .jpg
• .bmp
• .png
• Youtube
• Vimeo
• .mp4

WebDAV and FTP limitations

• Adding assets via WebDAV or FTP will work when connecting to some clients and not others.  Please let us know if you experience a problem adding assets to your KnowledgeTree Manager account via WebDAV or FTP.