There are some known limitations to KnowledgeTree for Salesforce and KnowledgeTree Manager. 

  • Supported Browsers
    • Firefox
    • Safari
    • Chrome
    • IE 10+

  • KnowledgeTree for Salesforce works with the following objects
    • Products
    • Opportunities
    • Accounts
    • Leads
    • Cases
    • Contacts
    • Custom Objects upon request

  • KnowledgeTree for Salesforce can support and preview the following file types
    • Word (.doc, .docx)
    • PowerPoint (.ppt, .pptx)
    • Excel (.xls, .xlsx)
    • .pdf
    • .gif
    • .jpg
    • .bmp
    • .png
    • Youtube
    • Vimeo
    • .mp4

  • WebDAV and FTP limitations
    • Adding assets via WebDAV or FTP will work when connecting to some clients and not others.  Please let us know if you experience a problem adding assets to your KnowledgeTree Manager account via WebDAV or FTP.