FAQ: Asset Management

Resetting your KnowledgeTree Manager Password (DEPRECATED)
DEPRECATED: We've moved to a Single Sign-On model. Please log in with your Salesforce credentials only. This article covers how to reset your Kno...
Thu, 30 Jul, 2015 at 8:21 PM
Commenting on an Asset
KnowledgeTree users and Salesforce users can comment on assets using Salesforce Chatter. This allows Marketing and Sales to collaborate around how to use an...
Thu, 14 Jan, 2016 at 3:52 PM
How to Change Your Password in KnowledgeTree Manager (DEPRECATED)
DEPRECATED: We've moved to a Single Sign-On model. Please log in with your Salesforce credentials only. This article describes how to change you...
Thu, 30 Jul, 2015 at 8:51 PM
Log Into KnowledgeTree Using Single Sign On
If you log in to Salesforce using Single Sign On you can now use those credentials to log in to KnowledgeTree Logging in to KnowledgeTree with Sales...
Tue, 28 Jul, 2015 at 1:32 PM
Creating Email Templates on the Asset Page vs on the Settings Page
What’s the difference in creating an email template on the asset specific page and creating one on the settings page? On the settings page, yo...
Tue, 28 Jul, 2015 at 2:30 PM
Special Characters in Asset Titles
Currently, KnowledgeTree does not allow for the following special characters in asset titles:   & < > If you have any of these in ...
Tue, 28 Jul, 2015 at 2:30 PM
Does KnowledgeTree support using web-based content stored behind a firewall?
KnowledgeTree does support linking to web-based content stored in internal wikis and any other firewalled service/repository which requires a user to aut...
Fri, 20 Mar, 2015 at 9:27 AM
Why has my Shared Assets to Viewed Assets ratio decreased?
Your reps are sharing content. They've been seeing lots of view notifications. You've been tracking this in reporting.  All is well. Howev...
Tue, 28 Jul, 2015 at 2:33 PM